REFUND & RETURN POLICY

Thank you for purchasing from Valarpirai Agency!

At Valarpirai Agency, we are committed to delivering high-quality agricultural equipment, ensuring maximum value for your investment. Our expert team is always here to assist you with product queries, technical advice, and after-sales service to provide a seamless experience.

Please read our Refund & Return Policy carefully before making a purchase. By purchasing from Valarpirai Agency, you agree to the terms outlined below.

1. RETURNS & EXCHANGES
We are dedicated to ensuring you receive the best products, and we want you to be satisfied with your purchase. However, due to the nature of our premium agricultural equipment, we do not accept returns or exchanges once the order has been placed and processed.

If you wish to return a product, it must be done within 3 days of receiving the item. After this period, returns will no longer be accepted.

2. DEFECTIVE OR DAMAGED PRODUCTS
If you have received a defective or damaged product, please contact us within 7 days of receiving the item. Our team will review your case and, if applicable, arrange for a replacement or repair, depending on the nature of the issue. For a smooth process, please ensure the product is returned in its unused, original packaging.

3. INCORRECT PRODUCT RECEIVED
If you received an incorrect product, please notify us within 7 working days. Once we receive the returned item in its original condition and packaging, we will proceed with re-shipping the correct product to you.

4. CANCELLATION POLICY
Once an order is placed, it cannot be canceled, modified, or combined with other orders. Please ensure all details are correct before completing your purchase.

5. DAMAGE DURING TRANSIT
Please note that damage caused by shipping or courier services is not covered under Valarpirai Agency’s Refund & Return Policy. If you experience shipping-related issues, we recommend contacting the courier service directly to resolve the issue.

6. WARRANTY
We offer warranties on certain products; however, the warranty coverage may vary depending on the specific item. For more details on warranty information, please reach out to our customer service team for clarification.

7. CUSTOMER SUPPORT
If you have any questions or need assistance, our customer support team is ready to help. Please contact us at sales@valarpiraiagency.com and we will respond to your inquiry within 24–48 working hours.

By purchasing from Valarpirai Agency, you acknowledge and agree to our Refund & Return Policy.